Sunwood Restoration ("SR" or “we”) respects your privacy. Therefore, we are providing this privacy policy so that you can better understand what information we collect from you, what we do with your information, and who, other than SR may also receive your information.

 

In general, you can use many of the features of our website without revealing any personal information whatsoever.

 

What Information Do we Collect From You?

Our site’s registration form requires users to give us contact information (such as name and email) (collectively, “Customer Information”).

 

If you purchase products through our website, you will be required to complete an order form. The order form requires you to provide us with your Customer Information, as well as your credit card number (for purchases only). If you email us requesting additional information, we will request certain Customer Information so as to provide a response.

 

What Do We Do With Your Customer Information?

Our distributors and we hold all Customer Information in the strictest of confidence. The information we collect is used for billing and shipping purposes, to provide you with information about our company, or for you to receive further product information. You may opt-out of receiving future mailings using the “Choice / Opt-out Procedures” described below.

 

We may disclose your Customer Information if we are required to do so by law or we in good faith believe that such action is necessary to (1) comply with the law or with legal process; (2) protect and defend our rights and property; (3) protect against misuse or unauthorized use of our website; or (4) protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).

 

On occasion, we may hire third parties to perform certain functions on our behalf. Examples include  analyzing data, providing marketing assistance, and processing credit card payments. These third parties have access to your Customer Information to the extent necessary to permit them to do their jobs, however, they may not use it for other purposes.

 

SR might sell our assets to third parties as part of a merger or sale of our business. In such transactions, Customer Information may be transferred to the new ownership.

 

In addition, we may use the information we obtain from our customers in the aggregate to determine our customers’ demographics and preferences. By doing so, we are able to deliver targeted services on our website which may be more beneficial and informative.

 

Other than as stated in this Privacy Policy, we will not release your Customer Information to unknown or unaffiliated third parties, and we will not cross-reference your Customer Information with that of any other customer or entity.

 

How Do I Revise My Customer Information?

In order that you receive the full benefit of our products and services, you should make sure that we have the most up-to-date information about you. Please remember that we will not remind you to update your information, nor will we necessarily verify that your information is correct. Accordingly, it is your responsibility to make sure that we have your correct information on file.

 

If you want to find out about or change your account information, simply log in to your account, contact us, or call us at 214-529-0327.  

 

Choice / Opt-Out Procedures

If you do not want to receive future mailings and/or promotional information from us, you may opt out of receiving such information by contacting us or by calling us at 214-529-0327.

 

Internet Privacy

In order to provide better service, we will occasionally use a “cookie”. A cookie is a small amount of data that our website stores on your computer, and which we can later retrieve. The cookie cannot be read by a site other than ours. We use cookies for a number of administrative purposes; for example, to store your preference for certain kinds of information or to store a password so that you do not have to input it every time you visit our site. No cookie will contain information that will allow anyone to contact you via telephone, email or any other means. You can monitor our use of cookies on your computer by setting your Web browser to inform you when cookies are set, or you can prevent the cookies from being set entirely. The “help” portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please understand that if you disable the use of cookies on your computer, you may be unable to access certain portions or services of our website.

 

Security

We work to protect the security of your credit card information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Of course, even though we use security software on our website, it is still important for you to protect against unauthorized access to your credit card and to your computer. Be sure to sign off when finished using a shared computer.

Please note that email communications are not always secure, so we request that you not include credit card information or other sensitive information in your email messages to us.

 

Children’s Online Privacy Protection Act (COPPA)

Our website is directed to the general public. We do not knowingly sell products or services for use by children. If you are under 18, you may use our website only with involvement and supervision of a parent or guardian. We reserve the right to cancel, without prior notice to you, any purchases that we know, or have reason to believe, were made by persons under the age of 18.

 

Changes to Our Privacy Policy

As our customers’ needs change, we may find it necessary to amend or revise this Privacy Policy. Any such revisions or additions will be posted at the top right of this page. Please re-visit this page from time to time to make sure that you are aware of any additions or revisions to this policy. If you have any concern about privacy at our website, please contact us with a thorough description and we will attempt to resolve it.

 

Electronic Notification

When you purchase any products or services through our website, you consent to receive any privacy or other notices, agreements, disclosures, reports, documents, communication, or other records (collectively, “Notices”), whether or not the Notices are related to the products or services you purchased, from us electronically. You consent to receive Notices electronically in either or both of the following ways:

 

1. A.     We may post the Notice on our website; or

2. B.     We may transmit the Notice to you by email.

 

All Notices provided to you electronically will be deemed to be “in writing”.  You acknowledge and agree that your consent to receive Notices electronically is being provided in connection with a transaction affecting interstate commerce that is subject to the federal Electronic Signatures in Global and National Commerce Act, and that we both intend that the Act apply to the fullest extent possible to validate our ability to conduct business with you by electronic means.

 

In order to receive Notices electronically from us, you must have:

 

1. An Internet browser, such as Internet Explorer 4.0 or greater or Netscape Navigator 4.0 or greater;

2. An email account and email software;

3. A personal computer, operating system and telecommunications connections to the Internet capable of supporting the foregoing;

 

Your Options

Should you choose not to accept the terms outlined in this privacy policy, or any modified or revised version hereof, you may withdraw as a current customer from our website. To withdraw, you must contact us, and provide us with your Customer Information. If you withdraw as a current customer of our website, we may retain your Customer Information we have collected up to the date of your withdrawal; however, we will not disclose your Customer Information from that point forward, except as permitted by law.